Customer Success Stories

60%

Wait Time Reduction

Government

City Hall Digital Service Center

Client: Municipal Government, USA

Challenge: Long wait times and overwhelmed staff at citizen service center serving 50,000+ residents.

Solution: Deployed 10x 55" floor kiosks with multi-language support for common inquiries, document requests, and appointment scheduling.

Results:

• 60% reduction in average wait time (from 45min to 18min)
• 85% citizen satisfaction score
• 40% of inquiries handled without staff intervention
• $200K annual cost savings in staffing

Retail

Lottery Retail Chain Transformation

Client: Multi-location lottery retailer, Asia

Challenge: Decreasing foot traffic and sales, limited staff lottery knowledge.

Solution: 25x kiosks across stores with AI lottery recommendations, zodiac number generation, and instant ticket printing.

Results:

• 40% increase in lottery sales within 3 months
• 3x higher customer engagement time
• 92% of customers used kiosk for purchases
• ROI achieved in under 8 months

+40%

Sales Increase

85%

Visitor Satisfaction

Museum

National Museum Interactive Guide

Client: National History Museum, Europe

Challenge: Limited tour guides for international visitors, language barriers.

Solution: 15x kiosks throughout museum with AI guide in 12 languages, exhibit information, and AR integration.

Results:

• 85% increase in visitor satisfaction scores
• 3x longer average visit duration
• 22% increase in gift shop revenue
• Featured in tourism awards